Ontrack Management Solutions Ltd was co-founded by Maurice and Katrina O’Connor, directors of SQS, a street works and utilities contractor. With over 30 years of street works experience delivering great customer service, Maurice and Katrina were able to use their immense knowledge of what it takes to run a successful utilities contracting business to develop Ontrack’s rich functionality.
The initial development of Ontrack in 2005 was to provide SQS with a system which managed reinstatement, street works and other utilities jobs to deliver first time, high quality works and customer communications. These origins, based in utilities contracting, have provided Ontrack with unrivalled capabilities and functionality rooted in how to successfully deliver works.
Ontrack has developed further into a new generation of the system, building on the previous experience. Built from the ground up, by the people doing the work, Ontrack is easy to use and is loved and respected by so many within the industry.
Now an independent business, Ontrack is licensed by contractors and those delivering utilities works. It is a mature, fully developed system, created by those who understand what is needed to successfully deliver street works in today’s ever more complex environment.
Ontrack supports the delivery of street works jobs. It protects the contractor from fines and claims while managing the required quality that clients expect. Ontrack directly enables the managing of customer expectations and delivering great customer service.
To reflect today’s street works requirements, Ontrack has permit management capabilities, drives reductions in FPN’s and S74, and has Lane Rental management built in. It directly helps compliance with NRSWA and the SRoH.
Ontrack has evolved to be a standalone SaaS (Software as a Service) business which is driven by a team of experts and employees that are dedicated to delivering simple, innovative solutions to our customers.
The Ontrack team have extensive experience of interfacing with other systems. This includes linking into enterprise level applications such as SAP where we have worked with major utility clients to provide Ontrack as the connected specialise street works application.
Additionally, we have built API’s for interfacing with other management systems and legacy applications as well as data exchange with EToN, and now Street Manager.